- Plesk for Linux
Unable to install a Symantec SSL certificate Domains > *.exampl.com > Symantec SSL > click Order due to one of the following errors:
PLESK_ERROR: Something went wrong with your order. Please double check configuration parameters. The parameter 'domain' has improper value
PLESK_ERROR: Something went wrong with your order. Please double check configuration parameters. Valid contract not found
The following rows can be found in the
/var/log/plesk/panel.logfile with enabled debug logging:
CONFIG_TEXT: Detail: Error creating new authz :: Invalid character in DNS name
ERR [panel] Something went wrong with your order. Please double check configuration parameters.The parameter 'domain' has improper value
CONFIG_TEXT: INFO [extension/symantec] Symantec\Partner\Model\Response\Response Object
. . .
[ErrorCode] => -2034
[ErrorMessage] => Valid contract not found
This is bug #EXTPLESK-1600 which will be fixed in future product updates
Until fix is available the following workaround can be used:
Contact Licensing and Purchase support to make a refund.
Purchase a wildcard SSL certificate directly from Symantec and install it using instructions from this article.