- Plesk Onyx 17.5 for Linux
On accessing mail address in Plesk > Subscriptions > example.com > Mail > [email protected] the following error appears in the browser screen:
CONFIG_TEXT: Internal error: mailmng-mailname failed: Unable to open dir /var/qmail/mailnames/example.com/[email protected]: No such file or directory System error 2: No such file or directory
The directory mentioned in the error message exists, directory name is customized and written in the upper case letters:
# ls -l /var/qmail/mailnames/example.com/john_DOE/
Manually customized directory name: it is possible to create in Plesk mail address written in upper case letters. However, on the server level it will be written in lower case.
Connect to the server via SSH.
Re-write directory name in lower case letters:
# mv /var/qmail/mailnames/example.com/john_DOE/ /var/qmail/mailnames/example.com/john_doe/