Plesk for Linux
kb: technical
ABT: Group A
Applicable to:
- Plesk for Linux
Symptoms
- The following error message occurs, when trying to send an email from Roundcube:
CONFIG_TEXT: SMTP Error (554): Failed to add recipient "john.doe@example1.com" (5.7.1 <bob.doe@example2.com>: Sender address rejected: Access denied).
- In
/var/log/maillog
the following record accompanies failed sending:
CONFIG_TEXT: NOQUEUE: reject: RCPT from localhost[::1]: 554 5.7.1 <bob.doe@example2.com>: Sender address rejected: Access denied; from=<bob.doe@example2.com> to=<john.doe@example1.com> proto=ESMTP helo=
- Affected domain is listed in Plesk > Tools & Settings > Mail Server Settings > Black List:
Cause
It is prohibited to send and receive emails for a blacklisted domain.
Resolution
- Log into Plesk;
- Remove the affected domain example2.com at Tools & Settings > Mail Server Settings > Black List.
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