On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Plesk Onyx is not accessible after an upgrade on a Linux server: Unknown column 'id' in 'field list', query was: SELECT id, name, descr, enabled FROM actions




  • Avatar
    Hedi Ouled-Hani

    Both didn´t work for me. There are NO pre-upgrade dumps in the folder dumps.


    [root@h2890615 /]# cd /var/lib/psa/dumps
    [root@h2890615 dumps]# ls -l mysql.preupgrade*
    ls: cannot access mysql.preupgrade*: No such file or directory

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  • Avatar
    Kuzma Ivanov

    Hi Hedi Ouled-Hani,

    If there are no mysql.preupgrade dumps, that may mean that:

    • there was no upgrade performed
    • or these dump files have been removed manually


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