Applicable to:
- Plesk Onyx
Symptoms
-
Unable to login into the webmail (e.g. Horde or Roundcube)
webmail.example.com
due to the following error:PLESK_WARN: Login Failed
-
Password reset did not resolve the issue.
-
The
example.com
subscription was migrated from another server. -
example.com
resolves to the new server IP address:# dig +short example.com
203.0.113.2 -
webmail.example.com
resolves to the IP address of the previous server:# dig +short webmail.example.com
198.51.100.2 -
DNS settings were changed in order to be pointed to the new server.
-
DNS propagation tool, e.g. whatsmydns.net, shows that
webmail.example.com
still resolves in several countries to the IP address of the previous server.
Cause
DNS records for webmail.example.com
are not fully propagated worldwide yet.
Resolution
Wait up to 48 hours until new records are available on all global DNS servers.
Additional Information
How to access a website when DNS changes are not propagated yet?
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