- Plesk Onyx
Error occurs when the user is trying to install a basic SSL certificate for the domain using Symantec SSL extension:
PLESK_ERROR: Error: Something went wrong with your order. Please double check configuration parameters.API request responded with a 0 code.
- Symantec SSL extension is running on free mode.
https://ee-api.ws.symantec.com/ or 126.96.36.199 is being blocked by the server’s firewall.
- Log into Plesk
- Go to Plesk > Tools & Settings > Firewall and search the deny rules for the affected IP addresse 188.8.131.52
- Click on Modify Plesk Firewall Rules and remove the address or network from the Sources list.
In case if Plesk Firewall feature is disabled, firewall rules should be checked and updated using its native management tools (iptables, firewall-cmd or Windows Firewall feature) in accordance to its documentation.