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Plesk upgrade started in Web UI stuck

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Vladimir Chernikov
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Plesk for Windows kb: bug ABT: Group A

Applicable to:

  • Plesk for Windows

Symptoms

Upgrade started in Web UI (Tools & Settings > Updates and Upgrades) gets stuck:

CONFIG_TEXT: Installation started in background
Installing packages
Installing MySQL 5.7 server...
Configuring MySQL 5.7 server...

Cause

Bug with ID #PPPM-8507 which will be fixed in future Plesk versions

Resolution

As a workaround, use the console version of Plesk Installer. To do so:

  1. Connect to the server via RDP;

  2. Kill all Plesk Installer processes in Task Manager:
    Untitled.png

  3. Launch the following command in CMD:

    C:\> plesk installer --console

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