- Plesk for Linux
- Plesk for Windows
When clicking Log In or Log in to Admin Dashboard at Domains > example.com > WordPress, the page opens with the error:
PLESK_INFO: ERROR: Invalid username.
Domain's IP address at Domains > example.com > Web Hosting Access differs from the IP address, to which the domain actually resolves. To find out this IP address, use MxToolbox DNS Lookup or run the following command on a Linux server:
# dig +short @22.214.171.124 example.com
example.com - your domain name
The DNS A record of the domain does not point to the IP address of the Plesk server, therefore Plesk uses an incorrect login/password to log in.
Point the DNS A record of the domain to the Plesk IP address. Contact your domain name registrar for assistance.