- Plesk for Linux
The attachment of an e-mail can not be opened with Roundcube and other mail clients (Thunderbird, Outlook, etc.):
Failed to load PDF document.
On the sender's side under Roundcube > Settings > Filters a rule is present with Send message copy to: in execute the following actions
The following versions of
dovecotare installed on the server:
For Redhat/CentOS based OS:
# rpm -qa | grep dovecot
For Debian/Ubuntu based OS:
# dpkg-query --list | grep dovecot
ii plesk-dovecot 22.214.171.124-debian9.0.18031217 amd64 Dovecot v126.96.36.199 secure IMAP and POP3 server
ii plesk-dovecot-pigeonhole 0.5.0.1-debian9.0.18031217 amd64 Sieve filters support and secure ManageSieve server for Dovecot v0.5.0.1
#PPPM-8470 "If the configured Sieve rules copies an email with a PDF attachment to another mailbox on the same server, the PDF file is no longer corrupted."
- Plesk Obsidian (RC1 18.0.15 as #PPP-36408) 04 June 2019 (Linux)
If update is not possible for some reason you may try the following
As a workaround send the e-mail with attachment to the recipient directly.