Applicable to:
- Plesk for Linux
Symptoms
-
The attachment of an e-mail can not be opened with Roundcube and other mail clients (Thunderbird, Outlook, etc.):
PLESK_ERROR: Error:
Failed to load PDF document. -
On the sender's side under Roundcube > Settings > Filters a rule is present with Send message copy to: in execute the following actions
-
The following versions of
pigeonhole
anddovecot
are installed on the server:-
For Redhat/CentOS based OS:
# rpm -qa | grep dovecot
(...)
plesk-dovecot-2.3.0.1-centos7.18031217.x86_64
plesk-dovecot-pigeonhole-0.5.0.1-centos7.18031217.x86_64` -
For Debian/Ubuntu based OS:
# dpkg-query --list | grep dovecot
ii plesk-dovecot 2.3.0.1-debian9.0.18031217 amd64 Dovecot v2.3.0.1 secure IMAP and POP3 server
(...)
ii plesk-dovecot-pigeonhole 0.5.0.1-debian9.0.18031217 amd64 Sieve filters support and secure ManageSieve server for Dovecot v0.5.0.1
-
Cause
This is Plesk bug with ID #PPPM-8470, which is planned to be fixed in future Plesk updates.
Resolution
As a workaround send the e-mail with attachment to the recipient directly.
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