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Plesk interface is not accessible on ports 8443/8880: ERR_CONNECTION_TIMED_OUT

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2 comments

  • Avatar
    Shakeel Shahid

    Dear Team,

    I am using Plesk application in my organization but the issue is I am not able to open the portal on port 8443. however I have disabled the server firewall and able to telnet the port from the localhost but from other machine which is one the same network I am not. kindly help me in the same.

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    Franz Bludorf

    I followed all the steps described here, but it didn't help. See the terminal protocol of the steps on my server:

    root@h2632858:~# iptables -nL | grep 8443

    root@h2632858:~# iptables -I INPUT 1 -p tcp --dport=8443 -j ACCEPT

    root@h2632858:~# iptables -I INPUT 1 -p tcp --dport=8880 -j ACCEPT

    root@h2632858:~#

     

    # prepare firewall management

     

    /usr/local/psa/bin/modules/firewall/settings -e

    Firewall rules management was successfully enabled, use --confirm command within 60 second(s) to confirm enable, otherwise firewall rules management will be disable.

    root@h2632858:~# exit

    Abgemeldet

    Connection to h2632858.stratoserver.net closed.

    franz@UbuntuDesktop:~$ sudo ssh root@h2632858.stratoserver.net

    root@h2632858.stratoserver.net's password:

    Welcome to Ubuntu 18.04.5 LTS (GNU/Linux 4.15.0 x86_64)

     

    * Documentation: https://help.ubuntu.com

    * Management: https://landscape.canonical.com

    * Support: https://ubuntu.com/advantage

    Last login: Wed Mar 24 08:09:25 2021 from 95.49.208.201

     

    This server is powered by Plesk.

     

    Run the 'plesk login' command and log in by browsing either of the links received in the output.

    Use the 'plesk' command to manage the server. Run 'plesk help' for more info.

     

    root@h2632858:~# /usr/local/psa/bin/modules/firewall/settings -c

    psa-firewall.service is not a native service, redirecting to systemd-sysv-install.

    Executing: /lib/systemd/systemd-sysv-install enable psa-firewall

    Firewall rules management was successfully confirmed.

    root@h2632858:~#

     

    # define firewall rules

     

    /usr/local/psa/bin/modules/firewall/settings -s -name 'Plesk' -direction input -action allow -ports '8443/tcp,8880/tcp'

    Firewall rule was successfully created; rule id: '45'.

    root@h2632858:~# /usr/local/psa/bin/modules/firewall/settings -a

    Firewall rules were successfully activated, use --confirm command within 60 second(s) to confirm activation, otherwise all changes will be rolled back.

    root@h2632858:~# exit

    Abgemeldet

    Connection to h2632858.stratoserver.net closed.

    franz@UbuntuDesktop:~$ sudo ssh root@h2632858.stratoserver.net

    root@h2632858.stratoserver.net's password:

    Welcome to Ubuntu 18.04.5 LTS (GNU/Linux 4.15.0 x86_64)

     

    * Documentation: https://help.ubuntu.com

    * Management: https://landscape.canonical.com

    * Support: https://ubuntu.com/advantage

    Last login: Wed Mar 24 08:17:56 2021 from 95.49.208.201

     

    This server is powered by Plesk.

     

    Run the 'plesk login' command and log in by browsing either of the links received in the output.

    Use the 'plesk' command to manage the server. Run 'plesk help' for more info.

     

    root@h2632858:~# /usr/local/psa/bin/modules/firewall/settings --confirm

    Firewall rules were successfully confirmed.

    root@h2632858:~#

     

    # Check if port 8443 is free

     

    iptables -nL | grep 8443

    ACCEPT tcp -- 0.0.0.0/0 0.0.0.0/0 tcp dpt:8443

    ACCEPT tcp -- 0.0.0.0/0 0.0.0.0/0 tcp dpt:8443

    root@h2632858:~# plesk login

    https://www.fosar-bludorf.com:8443/login?secret=AglblFAVR0tSQsjjhbxYQ1jTsBJge5flpzsanPAQtTtSevG2

    root@h2632858:~#

    After that, the https address given above doesn't work:

    Windows network error management resulted in a message, that the page is online, is accessible on the webserver, but there is no response:

    Any suggestion what I did wrong? Any ideas what I could try next?

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