Applicable to:
- Plesk for Linux
Symptoms
Unable to import site in Domains > example.com > Website Importing:
PLESK_ERROR: Unable to locate the document root directory of the website.
Possible reasons:
1. The FTP user only has access to a directory inside the document root.
For example, this can happen when migrating the website http://example.com/ if the FTP user only has access to a subdirectory of the website, e.g. http://example.com/blog.
To resolve the issue, specify correct source document root and source website URL in advanced options below.
2. The document root of the website is located more than three levels deep relative to the FTP root directory.
For example, this can happen when migrating the website http://example.com/ if its document root directory is /var/www/vhosts/my/sites/example.com/httpdocs and the FTP user root is in /var/www/.
To resolve the issue, specify correct source document root in advanced options below.
3. There are rewrite rules for the document root (for example, specified by mod_rewrite and the .htaccess file).
To resolve the issue, temporarily disable the rewrite rules.
Except required field, also the following settings are defined in the Site Import in Advanced mode:
CONFIG_TEXT: Source website URL = www.example.com
Source document root = /
Files root = /
Cause
Incorrect parameters specified for Website Import that violate requirements for Site Import feature.
Resolution
Login to Plesk and Specify correct values according to Site Import guide:
- If Source document root is specified, Files root should not be specified (should remain empty).
- Source website URL should start with either http://, or https://
- www should not be specified because Source website URL is taken from the absolute path on a server: for example, if the document root is
/var/www/vhosts/example.com/httpdocs, specifyhttps://example.comin the Source website URL field. If the document root is/var/www/vhosts/example.com/httpdocs/my/wordpress, specifyhttps://example.com/my/wordpressin the Source website URL field.
Example of correct configuration:
Comments
4 comments
@Lenor,
You may purchase a support subscription. The first month is for free.
@Lenor,
Hello!
In case nothing helps, I suggest submitting a ticket to Plesk support to find the cause of the issue.
I really don't understand this Tool.
This worked only once Plesk to Plesk. Nothing else.
No Strato, no 1und1 and Host Europe or ALL INKL.
Nothing. Regardless what Settings I set, i tried EVERYTHING.
Why do you have this Tool, how can it be used if not transfering Sites? ^^
I tried this on several Serves, seems not working at all. There's a connection but nothing more. Second Step always fails.
I am not direkt partnered with Plesk.
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