Unable to import site: Unable to locate the document root directory of the website

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6 comments

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    Lenor

    I really don't understand this Tool. 

    This worked only once Plesk to Plesk. Nothing else. 

    No Strato, no 1und1 and Host Europe or ALL INKL. 

    Nothing. Regardless what Settings I set, i tried EVERYTHING. 

    Why do you have this Tool, how can it be used if not transfering Sites? ^^

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    Artyom Baranov

    @Lenor,

    Hello!

    In case nothing helps, I suggest submitting a ticket to Plesk support to find the cause of the issue.

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    Lenor

    I tried this on several Serves, seems not working at all. There's a connection but nothing more. Second Step always fails.

    I am not direkt partnered with Plesk. 

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    Artyom Baranov

    @Lenor,

    You may purchase a support subscription. The first month is for free.

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    Brian Chin

    I was behind Cloudflare and changing the a record from proxied to dns only solved the problem.

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    Lev Iurev

    @Brian Chin Thanks for sharing!

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