Unable to import site: Unable to locate the document root directory of the website

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    Lenor

    I really don't understand this Tool. 

    This worked only once Plesk to Plesk. Nothing else. 

    No Strato, no 1und1 and Host Europe or ALL INKL. 

    Nothing. Regardless what Settings I set, i tried EVERYTHING. 

    Why do you have this Tool, how can it be used if not transfering Sites? ^^

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    Artyom Baranov

    @Lenor,

    Hello!

    In case nothing helps, I suggest submitting a ticket to Plesk support to find the cause of the issue.

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    Lenor

    I tried this on several Serves, seems not working at all. There's a connection but nothing more. Second Step always fails.

    I am not direkt partnered with Plesk. 

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    Artyom Baranov

    @Lenor,

    You may purchase a support subscription. The first month is for free.

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    Brian Chin

    I was behind Cloudflare and changing the a record from proxied to dns only solved the problem.

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    Lev Iurev

    @Brian Chin Thanks for sharing!

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    Eris

    I tried in all the maniers but gives me the same problem.I'm using prestashop 1.7.6.1 and doesn't work the resolution writed up. i didnt have a public_html and files are dierctly in /www.mysite.it

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    Julian Bonpland Mignaquy

    Hi @Eris, Please make sure /www.mysite.it is set as Document root in Domains > example.com > Hosting Settings. If not could you please open a support ticket with us by following this guide https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-.

     

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