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How to change name of subscription's system user in Plesk?

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Ivan Kamnev
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Plesk for Windows Plesk for Linux kb: how-to ABT: Group B

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Question

How to change the name of the subscription's system user?

Answer

  1. Log into Plesk.
  2. Go to Subscriptions > example.com > Web Hosting Access > System user section.
  3. Change the name of the system user in the Username* field and press the OK button:
    Click on the screenshot below to expand
    Web Hosting Access menu

 

Solution using the SSH access
  1. Log into the server via SSH.
  2. Execute the command below to change system user of the example.com subscription to johndoe:

    # plesk bin subscription --update example.com -login johndoe

    Note: replace the johndoe with the name of the required system user.

Solution using the RDP access
  1. Log into the server via RDP.
  2. Open the command prompt as an Administrator.
  3. Execute the command below to change system user of the example.com subscription to johndoe:

    C:\> plesk bin subscription --update example.com -login johndoe

    Note: replace the johndoe with the name of the required system user.

Comments

8 comments

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  • Avatar
    Iskander (Edited )

    Hello,

    How i can change subscription's system user name in Plesk from CLI. Unfortunately, I did not find this information in the CLI documentation.

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    Daria Gavrilova

    Hello @Iskander,

    Thank you for your question.

    To change the subscription's system user name via CLI, please use the following command:

    plesk bin subscription --update example.com -login new_username

    I modified the article on this matter as well.

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  • Avatar
    Iskander

    Hi @Daria Gavrilova,

    Thanks for your reply

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    Karen (Edited )

    How do I do this? I am not a developer.

     

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    Daria Gavrilova

    Hello @Karen,

    Thank you for your question.

    In case if there is no direct SSH or RDP access to the server, then it is possible to change the subscription's system user name at Plesk > Domains > example.com > Web Hosting Access > Username or at Plesk > Websites & Domains > example.com > Web Hosting Access > Username:

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    Karen

    However, when I try to do this I get a popup that says, "This user account cannot be removed because it is either a built-in user account or your own user account. What do I do?

     

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    Julian Bonpland Mignaquy

    Hi @Karen, could you check if the following article applies? https://support.plesk.com/hc/en-us/articles/360003166354-Unable-to-create-subscription-in-Plesk-System-user-update-is-failed-Unable-to-create-system-user, if not please open a support ticket with us as follows: https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-

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    Mark

    On this page you write: 

    Customers do not have the ability to change their user account login name in the Plesk GUI. To change your user account login name, contact your provider.

    For some reason our customers DO have the ability to change the system user. We would like to be able to disable this option or access to this page. How can we achieve this? We need to disable this because changing the username can break PHP:

    [11-Jul-2022 15:26:22] ERROR: [pool xxx.xxx] cannot get uid for user 'xxxxxxx'
    [11-Jul-2022 15:26:22] ERROR: FPM initialization failed

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