Plesk for Windows
Plesk for Linux
kb: technical
Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
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A user is being periodically logged out from Plesk when navigating between pages in Plesk interface.
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Plesk redirects to the login page after a successful login attempt.
Cause
The public IP address of the computer from which user connects to Plesk is dynamic (changed randomly) or the domain/hostname which is used as a URL for Plesk is behind Cloudflare.
By default, Plesk settings do not allow one login session from multiple IP addresses. If Cloudflare is used, the IP address associated with Cloudflare may change during the session.
Resolution
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Go to Tools & Settings > Session Idle Time and enable the option Allow IP address changes during a single session.
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Click OK.
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