Applicable to:
- Plesk Onyx for Linux
Symptoms
1. Plesk Backup Manager stopped working:
PLESK_ERROR: Unable to get dump list: FTP dump file does not exists
2. The following error occurs if get dump list from command line:
# /usr/local/psa/admin/bin/pmm-ras --get-dump-list --dump-storage=/var/lib/psa/dumps/ /usr/local/psa/admin/bin/pmm-ras: symbol lookup error: /usr/local/psa/admin/bin/pmm-ras: undefined symbol: _ZN7log4cpp8Category11getInstanceERKNSt7__cxx1112basic_stringIcSt11char_traitsIcESaIcEEE r
3. During statistic generation following error accrued:
# plesk sbin statistics --calculate-one --generate-domain-webstat --domain-name example.com
WARNING during statistics_collector execution: : /opt/psa/admin/bin/pmm-ras: symbol lookup error: /opt/psa/admin/bin/pmm-ras: undefined symbol: _ZN7log4cpp8Category11getInstanceERKNSt7__cxx1112basic_stringIcSt11char_traitsIcESaIcEEE
statistics_collector[31531]: Unable to get domain 'example.com' dump size: unable to execute pmm-ras utility
Cause
Corrupted package.
Resolution
1. Connect to the server via SSH
2. Upload and reinstall corrupted package from Plesk repository. For example Plesk Onyx 17.5, Centos 7:
# rpm -Uvh log4cpp-plesk-0.3.5rc2.1-centos7.17031414.x86_64.rpm
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