Ubuntu 18.04 support in Plesk

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    Lev Iurev

    @Sasha Pavlovic I've got your point, but we have no news so far. Hope we will be able to provide you with more details in Q1 2020.

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    Dirk

    Please give us at least an explanation why this is taking so long? Are there technical difficulties or what? Please release some background informations...

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    Lev Iurev

    @Dirk Currently developers are working on improving Plesk Obsidian stability, We will update this article once we receive more news

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    Colin Pohle

    Hi, is there any ETA by now regarding dist upgrade support for 16.04 to 18.04? We will soon have 20.04 and there is still no real sign of dist-upgrade... 

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    Ivan Postnikov

    Hello Colin Pohle

    There're still details expected in Q1 2020.

    In case of any news, they'll be added to this article.

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    FireStorm

    Hello,

    does Plesk support Ubuntu upgrade from 16.04 to 20.04? Do you have a ETA when the Upgrade to 20.04 will be released?

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    Ivan Postnikov

    Hello FireStorm

    The official release of stable Ubuntu 20.04 is expected on the 23rd of April, 2020.

    The exact ETA of Plesk supporting this OS is to be available later, after release.

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    Bas Scholts

    Considering you STILL do not support 18.04 upgrades, I guess we can estimate 20.04 support roughly in 2028?

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    Ivan Postnikov

    Hello Bas Scholts

    Plesk RnD will do its best to complete it sooner than that =)

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    FireStorm

    Hello together,
    Ubuntu 20.04 is now released as stable. When can we upgrade? Is it possible to get a upgrade until the end of this week?
    The beta version of 20.04 was released a long long time ago. I believe Plesk had enough time to build a upgrade script.

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    Dirk

    Guys, this is getting ridiculous! 20LTE is out and still no way to upgrade to 18.04.? Come on...

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    Ivan Postnikov

    Hello FireStorm and Dirk

    The most recent plans, I've received are as follows:

    The highest priority among dist-upgrades implementation is dist-upgrade from Ubuntu 18.04 to 20.04. It will be added after Plesk will support Ubuntu 20.04.

    The work is in progress but currently no exact ETA.

     

    If dist-upgrade support to Ubuntu 18.04 will be added, it will be added later. However, no exact plans at the moment. As a workaround, please, use our Migrator extension. Moreover, this method is recommended because from our experience dist-upgrade is riskier and sometimes leads to Plesk unavailability. 

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    Michael F Peintinger

    It is getting ridiculous. Give us at least what is in development. I'm fine with trouble shooting. But I really want to upgrade from 16.04 to 18.04. Of course 20.04 would be preferable. But one step at a time.
    Or provide information: can I do dist-upgrade manually and then reinstall plesk and migrate the config?

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    Colin Pohle

    I've got to say this is a very unsatisfying and to be honest, also unacceptable answer. 

     

    The Plesk RnD team has had two years to build a upgrade procedure and is now prioritizing 180.4 --> 20.04 instead of giving users the oppurtunity to upgrade systems that are still running 16.04... Not everyone has two servers and is able to use the migrator. The support for 16.04 will end in 2021. 

    Please give us at least a real reason for all of this insted of just phrases like "The work is in progress but currently no exact ETA."

    This would be totally acceptable for freeware but not for a paid product.

     

    The last lines are the ones which are the worst to me "If dist-upgrade support to Ubuntu 18.04 will be added, it will be added later." - This was (and according to this article still is) a planned feature. Now it is not even sure if you will implement this at all?!

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    Ivan Postnikov

    Hello,Michael F Peintinger

    > Or provide information: can I do dist-upgrade manually and then reinstall plesk and migrate the config?

    The only safe and recommended approach is to prepare a new server and migrate to the new server using our migration tool.

    Colin Pohle

    >  Now it is not even sure if you will implement this at all?!

    Currently, I cannot provide guarantees or any ETA.

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    Leonardo Gandini

    This is simply unacceptable, give us a real reason please; I think we at least deserve that.

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    Bas Scholts

    This is just plain rediculous.. in May 2018 you stated it would be done before the end of that quarter. That's July 2018. Now, sure, I get there might be a delay here and there, so let's assume Q3, it should have been here by October 2018. It is now Q2 2020. A full two years after the initial question and you have just tossed the idea to support it it would seem.

    Your "solution" to just get a new server and migrate it isn't going to cut it. Even assuming I want to spend the money to do so, it would take a couple of hours to migrate everything. Then I would have to reinstall the old server, somewhere in the night. Add another hour at least. Then migrate everything back. Another few hours. Multiply that by several servers and I'm looking at a couple of days (and nights) of work. Multiply that by all the people asking for it here and we're looking at several months of work combined, all because you lot spend more time making Wordpress installers rather than supporting your own software.

    Please, get a grip and finally deliver this upgrade path you promised us two years ago.

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    Dirk

    I do not have a second server. Am I now stuck on 16.04 forever? Seriously? This is 2020 and you guys do not provide any way to upgrade from 16.04. to 18.04? I am speechless...

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    Ivan Postnikov

    Hello,

    Thank you for sharing your thoughts and use cases.

    I've collected your feedback and will deliver it to the person in charge. In case there will be any updates or plan changes, please, expect updates in this article.

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    Bas Scholts

    Ivan, we've been expecting an actual update FOR NEARLY 2 YEARS NOW. Stop the excuses and get the work done, or simply tell us that we can forget about it.

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    Sasha Pavlovic (Edited )

    Guys, the in-place upgrade process needs to be considered as a matter of priority.

    I just attempted (for the sake of a trial) to run through the migration process from Ubuntu 16 to 18 and let me tell you that it's horrible. The only thing the Plesk migrator does is migrate your subscriptions and almost nothing else.

    If you have a highly tuned Linux server, you will need to manually reapply all server-side customisations, any additional software deployed such as Varnish, Elastic Search, etc... will all need to be manually reinstalled and configured. Also, if you've purchased extension licenses such as Imunify360, good luck transferring licenses without opening support tickets with those vendors.

    For the lack of a better word, it's a terrible solution that Plesk have put forward and we need a proper fix for this. We need to be able to upgrade our distro versions without Plesk being a barrier. Other CP's don't have this problem so it's a little embarrassing that Plesk does.

    Hours and money wasted, nothing but problems after the migration. I've given up.

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    Dirk

    Like I said before: using plesk on your server means being stuck at an outdated system sooner or later. If I had known this before, I would not have chosen plesk. So disappointing...

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    Jürgen Radzuweit

    When will be an upgrade procedure from Ubuntu 16.04 to 18.04 available?

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    Michael

    I'm also waiting on a supported dist-upgrade from Ubuntu 16 to 18!

    Using the Plesk Migrator is no option for me, too!

    Sasha explained it alreay very good. From my point of view: I have a lot of additional cronjobs / scripts / packages / docker mounted volumes installed *in parallel* to Plesk and I would have to move all of them over to the new server. This would take me quite some time!

    And not to speak about the need for two server contracts... The problem is not only to find a new contract equally good to the old one but also to cancel the old contract at the end of the 12 months period (due to yearly renewal and three-months-in-advance-cancellation requirements). This will take time. And I would have to pay at least one month for both server contracts!

    Domains and their DNS entries is the next big topic. With a new, parallel contract, the IPs will change. And it will take time to move all the Domains and DNS entries to the new IPs because there is another company involved.

    Therefore: please prioritize the in-place dist-upgrade to Ubuntu 18!

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    Alexey Lapshin

    Hello @Jürgen Radzuweit @Michael

    We conveyed your requests to Plesk developers, however there are no ETA currently for implementation. As soon it will be possible the article will be updated and information will be also available here: https://docs.plesk.com/release-notes/obsidian/change-log/

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    Vöggur Mar Guðmundsson

    Alexey Lapshin How about getting an ETA for this from dev team ?
    Your previous answer do not add anything helpful, we are all still with out any answer here!
    Is plesk going to offer solution to update?
    If so what is the ETA?

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    Alexey Lapshin

    Hello, @Vöggur Mar Guðmundsson

    The information about ETA for implementation one or other feature always provided after collaboration with Plesk developers.

    Currently Plesk developers has no ETA for Ubuntu 16.04 - Ubuntu 18.04 dist-upgrade.

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    Dirk

    Alexey Lapshin

    I really do not understand all of this.

    We have been waiting for this implementation for years now. And we are not talking about a minor implementation, but something very important. Like the most important feature a service like Plesk should have - must have!!!
    If this will not be introduced soon, all users will be stuck with an outdated system and NO WAY to upgrade, because the way Plesk is offering to upgrade Linux is not working. (I also tested it myself and it failed terribly. I was so glad I had a backup that could restore my former configuration.)

    So, my question to you, Alexey, is: how would you personally feel, if you had trusted Plesk to run your web server, invested a lot of effort to customize the server and later found out, that you have only the choice of being stuck with an outdated system forever or having to build the server again from scratch? In fact having to build the server from scratch every 4 years??? AND - the only answer from Plesk would always be: "We conveyed your requests to Plesk developers, however there are no ETA currently for implementation."

    So - how would you feel about that? Please answer truthfully, because the users deserve an honest opinion from you.

    Dirk.

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    Ivan Postnikov (Edited )

    Hello Dirk,

    > Alexey, is: how would you personally feel

    I would feel the same. From the technical support side, we've done everything we could to speed this up.

    @all feel free to vote for this functionality: vote for this functionality

    This will allow RnD to accurately assess its popularity.

    P.S.: this suggestion is for Ubuntu 18.04 > 20.04 upgrade.

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    Liwindo

    Let's face the truth: Something is really wrong in your company on manging side if customers have to vote for such a basic function. Who is this incompetent Manager in charge?

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