Ubuntu 18.04 support in Plesk

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    Sasha Pavlovic (Edited )

    Guys, the in-place upgrade process needs to be considered as a matter of priority.

    I just attempted (for the sake of a trial) to run through the migration process from Ubuntu 16 to 18 and let me tell you that it's horrible. The only thing the Plesk migrator does is migrate your subscriptions and almost nothing else.

    If you have a highly tuned Linux server, you will need to manually reapply all server-side customisations, any additional software deployed such as Varnish, Elastic Search, etc... will all need to be manually reinstalled and configured. Also, if you've purchased extension licenses such as Imunify360, good luck transferring licenses without opening support tickets with those vendors.

    For the lack of a better word, it's a terrible solution that Plesk have put forward and we need a proper fix for this. We need to be able to upgrade our distro versions without Plesk being a barrier. Other CP's don't have this problem so it's a little embarrassing that Plesk does.

    Hours and money wasted, nothing but problems after the migration. I've given up.

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    Alexandr Redikultsev

    Hello, @Dick Postma!

    The support of Ubuntu 18 is expected in the next micro update of Plesk Onyx 17.8 that should be available on the next week.

    Subscribe to this article to be notified right after Ubuntu 18 will be supported.

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    Sasha Pavlovic

    Hi @Anzhelika Khapaknysh,

    Appreciate the reply.

    Having to perform a manual migration of Plesk to a new Ubuntu 18 instance is far too much effort, especially because our servers have highly tuned configurations that exist outside of Plesk. This would require manual replication of our current 16.04 environment to a fresh 18.04 build which again is far too cumbersome a task in our scenario.

    In place OS upgrades should be supported as a matter of priority if you ask me and I'm sure others would agree. We definitely need an ETA on this.

    Please advise.

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    Bas Scholts

    This is just plain rediculous.. in May 2018 you stated it would be done before the end of that quarter. That's July 2018. Now, sure, I get there might be a delay here and there, so let's assume Q3, it should have been here by October 2018. It is now Q2 2020. A full two years after the initial question and you have just tossed the idea to support it it would seem.

    Your "solution" to just get a new server and migrate it isn't going to cut it. Even assuming I want to spend the money to do so, it would take a couple of hours to migrate everything. Then I would have to reinstall the old server, somewhere in the night. Add another hour at least. Then migrate everything back. Another few hours. Multiply that by several servers and I'm looking at a couple of days (and nights) of work. Multiply that by all the people asking for it here and we're looking at several months of work combined, all because you lot spend more time making Wordpress installers rather than supporting your own software.

    Please, get a grip and finally deliver this upgrade path you promised us two years ago.

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    Ivan Postnikov

    Hello @Mitchell van Bijleveld, developers are currently working on it. The required OS version is expected to be supported by the end of this quarter or earlier.

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    Mitchell van Bijleveld

    I would like to see an ETA. Don't say you don't know an ETA because I'm sure you have already planned support for 18.04, at least very limited.

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    Colin Pohle

    I've got to say this is a very unsatisfying and to be honest, also unacceptable answer. 

     

    The Plesk RnD team has had two years to build a upgrade procedure and is now prioritizing 180.4 --> 20.04 instead of giving users the oppurtunity to upgrade systems that are still running 16.04... Not everyone has two servers and is able to use the migrator. The support for 16.04 will end in 2021. 

    Please give us at least a real reason for all of this insted of just phrases like "The work is in progress but currently no exact ETA."

    This would be totally acceptable for freeware but not for a paid product.

     

    The last lines are the ones which are the worst to me "If dist-upgrade support to Ubuntu 18.04 will be added, it will be added later." - This was (and according to this article still is) a planned feature. Now it is not even sure if you will implement this at all?!

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    Liwindo

    Let's face the truth: Something is really wrong in your company on manging side if customers have to vote for such a basic function. Who is this incompetent Manager in charge?

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    Dirk

    I do not have a second server. Am I now stuck on 16.04 forever? Seriously? This is 2020 and you guys do not provide any way to upgrade from 16.04. to 18.04? I am speechless...

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    Dirk

    @...

    I really do not understand all of this.

    We have been waiting for this implementation for years now. And we are not talking about a minor implementation, but something very important. Like the most important feature a service like Plesk should have - must have!!!
    If this will not be introduced soon, all users will be stuck with an outdated system and NO WAY to upgrade, because the way Plesk is offering to upgrade Linux is not working. (I also tested it myself and it failed terribly. I was so glad I had a backup that could restore my former configuration.)

    So, my question to you, Alexey, is: how would you personally feel, if you had trusted Plesk to run your web server, invested a lot of effort to customize the server and later found out, that you have only the choice of being stuck with an outdated system forever or having to build the server again from scratch? In fact having to build the server from scratch every 4 years??? AND - the only answer from Plesk would always be: "We conveyed your requests to Plesk developers, however there are no ETA currently for implementation."

    So - how would you feel about that? Please answer truthfully, because the users deserve an honest opinion from you.

    Dirk.

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    Jakob Creutzfeldt (Edited )

    I really loved PLESK and its good suppoert if i first used it. I never ever thought thats so much time intensive and terrible to upgrade from Ubuntu 16 to a later version. Thats a joke to build the server every 4 years from scratch! If i had known this before I had never used PLESK. In the last years I always recommended PLESK to other users, but from now, until there is no simple-working dist-upgrade, I will not do that. The End of standard Support of Ubuntu 16 is April 2021 and no we have October 2020. Are you kidding me that this tool is taking so long to implement. Thats the MOST IMPORTANT TOOL and a basic must have for Plesk.

    So my question is:

    What is the approximate ETA for this feature?

     

    Best
    Manuel  

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    Marco Morganti

    Any news for the full support of 18.04.01?

     

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    Matt Downer

    Still no update. Is it time to leave Plesk if they are not staying with current OS builds?

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    Bas Scholts

    Considering you STILL do not support 18.04 upgrades, I guess we can estimate 20.04 support roughly in 2028?

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    Markus (Edited )

    Since one week Ubuntu 18.04.5 by Ionos suggests do-release-upgrade for Ubuntu 20.04.1. The partnership between Plesk and Ionos is usually so good, that upgrades are only suggested if it is possible to do it. I just wanted to do the upgrade this weekend, now, but for the reason you say it is not supported I won't do it. It confuses me. Or I call Ionos server support, if they say it is possible, I'll do it.

    Thanks for the great support in 14 years Plesk + Ionos/1and1

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    Dirk

    Guys, this is getting ridiculous! 20LTE is out and still no way to upgrade to 18.04.? Come on...

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    FireStorm

    Hello,

    does Plesk support Ubuntu upgrade from 16.04 to 20.04? Do you have a ETA when the Upgrade to 20.04 will be released?

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    Leonardo Gandini

    This is simply unacceptable, give us a real reason please; I think we at least deserve that.

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    Michael F Peintinger

    Any update on the support for 18.04? I would really like to upgrade my server.

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    Ivan Postnikov

    Hello,

    Thank you for sharing your thoughts and use cases.

    I've collected your feedback and will deliver it to the person in charge. In case there will be any updates or plan changes, please, expect updates in this article.

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    Bas Scholts

    When will the upgrade path be available? It's not like 18.04LTS is new. We're coming up on 20.04 LTS... 

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    Alexey Lapshin

    Hello @Jürgen Radzuweit @Michael

    We conveyed your requests to Plesk developers, however there are no ETA currently for implementation. As soon it will be possible the article will be updated and information will be also available here: https://docs.plesk.com/release-notes/obsidian/change-log/

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    Henri Pelkonen

    Thanks, good to know. Should you update the info then ie:
    https://www.plesk.com/extensions/plesk-cgroups-manager/

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    Ivan Postnikov

    Hello @Ioan, The resolution is still in progress. After PostgreSQL fix, the article will be updated.

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    Dirk

    Like I said before: using plesk on your server means being stuck at an outdated system sooner or later. If I had known this before, I would not have chosen plesk. So disappointing...

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    Ivan Postnikov

    Hello @Bas Scholts,

    There's is a possibility that the Support will be added in this quarter.

    However, right now I cannot provide you more precise ETA.

    As soon as there will be any news, I will let you know.

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    Vöggur Mar Guðmundsson

    @... How about getting an ETA for this from dev team ?
    Your previous answer do not add anything helpful, we are all still with out any answer here!
    Is plesk going to offer solution to update?
    If so what is the ETA?

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    Liwindo (Edited )

    Any news according to the MySQL Topic?

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    Dirk

    Thank you, Ivan, for your honest reply. Let's hope, that Plesk will offer a working solution soon.

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    Anton Maslov

    Hello,

    We do plan to publish a guide for Ubuntu dist-upgrade16>18 and 18>20 on Plesk Obsidian 18.0.31 version approximately till end of October.

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