- Plesk for Linux
Connecting to Plesk and/or websites hosted on a Plesk for Linux server from specific IP address (for example, 203.0.113.2) fails:
CONFIG_TEXT: This site can’t be reached
203.0.113.2 took too long to respond.
From other IP addresses, websites are accessed successfully.
Fail2Ban is installed and enabled.
203.0.113.2can be found in Plesk UI in Tools & Settings > IP Address Banning (Fail2Ban) > Banned IP Addresses.
203.0.113.2can be found in Fail2Ban ban list in CLI:
# plesk bin ip_ban --banned
Banned IP addresses:
203.0.113.2 plesk-panel Jan 1, 2018
IP address 203.0.113.2 is banned by Fail2Ban.
Note: In commands below
203.0.113.2 is an IP-Address from where it is not possible to access Plesk and sites.
Unban the IP-address or add it to trusted IP-addresses
203.0.113.2 to Fail2ban white list:
- Go to Tools & Settings > IP Address Banning (Fail2Ban) > Banned IP Addresses
Select the IP address
203.0.113.2either click Unban or click Move to Trusted IPs
- Connect to the server via SSH.
Unban the IP-Address:
# plesk bin ip_ban --unban 203.0.113.2,plesk-panel
SUCCESS: The selected IP addresses were unbanned.
Add the IP-Address to the list of Trusted IP-Addresses
# plesk bin ip_ban --add-trusted 203.0.113.2