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MailEnable webmail is not accessible on a Plesk server: 401 - Unauthorized: Access is denied due to invalid credentials

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Kuzma Ivanov
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Plesk for Windows kb: technical ABT: Group A

Applicable to:

  • Plesk for Windows

Symptoms

MailEnable webmail is not accessible:

PLESK_INFO: 401 - Unauthorized: Access is denied due to invalid credentials.

Cause

Incorrect permissions for the MailEnable Webmail DocumentRoot folder.

Resolution

  1. Connect to the Plesk server via RDP.

  2. Start a command prompt and run the command below to launch MailEnable System Configuration Utility (The command depends on a Plesk version):

    C:\> "C:\Program Files (x86)\Mail Enable\Bin\meinstaller.exe"

    OR

    C:\> "%plesk_dir%Mail Servers\Mail Enable\Bin\meinstaller.exe"

  3. Select the second option Web application reconfigure and click Execute. proceed with repair procedure:


    MailEnable_System_Configuration_Utility.PNG

  4. Enter the password for the MailEnable Service Account and click OK.

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