MailEnable webmail is not accessible on a Plesk server: 401 - Unauthorized: Access is denied due to invalid credentials

Updated May 28, 2020 13:17

Applicable to:

MailEnable webmail is not accessible:

PLESK_INFO: 401 - Unauthorized: Access is denied due to invalid credentials.

Incorrect permissions for the MailEnable Webmail DocumentRoot folder.

Connect to the Plesk server via RDP.
Start a command prompt and run the command below to launch MailEnable System Configuration Utility (The command depends on a Plesk version):

C:\> "C:\Program Files (x86)\Mail Enable\Bin\meinstaller.exe"

OR

C:\> "%plesk_dir%Mail Servers\Mail Enable\Bin\meinstaller.exe"
Select the second option Web application reconfigure and click Execute. proceed with repair procedure:
Enter the password for the MailEnable Service Account and click OK.

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