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MailEnable Webmail is not accessible on Plesk server: 401 - Unauthorized: Access is denied due to invalid credentials.

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Nikolay Zhmuk
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Applicable to:

  • Plesk for Windows

Symptoms

MailEnable Webmail is not accessible:

CONFIG_TEXT: 401 - Unauthorized: Access is denied due to invalid credentials.

Cause

Incorrect permissions for MailEnable Webmail DocumentRoot folder

Resolution

  1. Connect to the server via RDP
  2. Launch MailEnable repair utility from command prompt:

    C:\> "%plesk_dir%\Mail Servers\Mail Enable\Bin\MEInstaller.exe"

  3. Select option 2. Web application reconfigure and proceed with repair procedure:

    webmail_repair.PNG

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