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How to access a website which exists in Plesk, but is not resolved to it from the Internet

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9 comments

  • Avatar
    Usta (Edited )

    Hi,

    I don't know why but the website is offline with no reason. It was working before.

    I checked the IP address page and it's working, it's showing default Plesk page.
    I tried to login FTP via same IP address and it's working.
    Preview page of the IP address is working. It's showing the website.
    DNS addresses are correct.

    But;
    E-mail is not working
    Website is not loading

    No connect at all. It was all working a few days ago.

    What should I do at this situation?

    Thanks in advance.

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    julian bonpland mignaquy

    @Usta, The fact that the website shows the default page is a general error. Please open a support ticket with us so we can investigate thoroughly: https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-

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    Baruch Fishman

    When I do this it takes me to the location that the standard dns server points to rendering my hosts file useless

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    Lev Iurev

    @Baruch Fishman it is the option when the site is not propagated yet

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  • Avatar
    Baruch Fishman

    This issue was resolved.  As it turns out, my isp was doing some kind of intercept on the host header.

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    Ivan Postnikov

    Baruch Fishman

    Thank you for letting us know.

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  • Avatar
    Mario Fadegnon (Edited )

    I can  see my website through the preview. When I type in my browser, it doesn't work, even after editing /etc/hosts file on my machine.

    DNS  records are also already done

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    Mikhail Shport

    Hello Mario Fadegnon,

    The issue can have several causes. Please open a support ticket with us so we can investigate thoroughly.

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    Kundukundu Simões

    @Mario, could you solve your problem? How?
    We have the same issues. After making a migration with Plesk Migrator, and after editing /etc/hosts (MacBook Air), it works for one domain but not for the other 5 domains...

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