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Unable to open website statistics: Page not found

Updated April 04, 2018 22:55

Applicable to:

Plesk for Linux

Symptoms

Unable to open website statistics http://example.com/plesk-stat/webstat or http://example.com/plesk-stat/webstat-ssl and following message is shown:
CONFIG_TEXT: Page not found
The page you are looking for doesn't exist or has been moved.
Going to Domains > example.com, assigned IP address for domain example.com is: 203.0.113.2
Domain example.com DNS record type A points to different IP address:
# dig +short example.com
204.1.226.4

Cause

Domain example.com DNS record type A doesn't point to Plesk Server IP, therefore Plesk is not handling website requests.

Resolution

Change domain DNS record type A pointing to Plesk server IP address.

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