Unable to open domain web statistics: Page not found

Symptoms

• When opening domain web statistics at http://example.com/plesk-stat/webstat or http://example.com/plesk-stat/webstat-ssl, one of the following messages is shown in a browser:

  PLESK_INFO: Page not found
  The page you are looking for doesn't exist or has been moved.

  OR

  PLESK_INFO: Page not found - Error 404

• Domain's IP address at Domains > example.com > Web Hosting Access differs from the IP address, to which the domain actually resolves. To find out this IP address, use MxToolbox DNS Lookup or run the following command on a Linux server:

  # dig +short @8.8.8.8 example.com

  where:

  • example.com - your domain name

Cause

The DNS A record of the domain does not point to the IP address of the Plesk server, therefore Plesk is not handling website requests.

Resolution

Point the DNS A record of the domain to the Plesk IP address. Contact your domain name registrar for assistance.

Additional Information

• Webstat page redirects to domain's main page or shows 404 not found error