- Plesk Onyx for Linux
- Plesk Onyx for Windows
- Cannot create/manage/delete FTP accounts. There is no option FTP Accounts at Domains > example.com > FTP Access
- FTP Access section has only Anonymous FTP option if dedicated IP is assigned
Such error appears trying to open FTP Access if IP address is shared:
PLESK_ERROR: Error: A dedicated IPv4 address is required to set up and use anonymous FTP service.
Management of additional FTP accounts disabled in Custom View settings.
Note: To apply the solution below it is required to have administrative access to the server. Contact the server administrator if it is necessary.
- Log into Plesk
- Go to Tools & Settings > Custom View Settings > Hosting Tools > Show more available permissions
- Enable option: Additional FTP accounts management