- Plesk 12.0
- Plesk 12.5
- Plesk Onyx
- Plesk for Linux
- Plesk for Windows
Cannot access password protected directory.
Authentication window pops up again after entering the password to the folder in a browser.
The following error is shown in
CONFIG_TEXT: [error] [client 203.0.113.2] user <user>: authentication failure for "/<foldername>": Password Mismatch
Incorrect password entered by the user while logging in.
Set the new password for the affected user. To do it, perform the following steps.
1. Log into Plesk.
2. Navigate Domains > example.com > Password Protected Directories > /<foldername> > <user>.
3. Type in the new password into New password and Confirm password fields.
4. Click OK.
5. Try accessing the directory again.