On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Articles in this section

See more

Unable to add PTR record: Incorrect DNS Record parameter values were specified

Avatar
Martin Dias
Updated
Follow
Plesk for Linux kb: bug ABT: Group A

Applicable to:

  • Plesk for Linux

Symptoms

Unable to add PTR record with subnet mask other than 8, 16, 24 in Domains > example.com > DNS Settings > Add Record. The following error appears:

PLESK_ERROR: Incorrect DNS Record parameter values were specified

Cause

This error is caused by limitation of Plesk, which is considered as feature request with ID #PPPM-5231, which is planned to be implemented in future product updates.

Resolution

Set up 8, 16, 24 subnet mask which meets requirements:

  1. Log in to Plesk
  2. In Domains > example.com > DNS settings > Add Record specify subnet mask equal to 8, 16 or 24:
    mceclip0.png

Comments

0 comments

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles