- Plesk for Linux
- Plesk for Windows
Configurable Options are not being recognized properly between Plesk & WHMCS.
The Activity log in WHMCS in Utilities > Logs > Activity Logs shows the following message:
CONFIG_TEXT: Module Create Failed - Service ID: 17 - Error: Error code: 1013. Error message: There is no such a service plan
In WHMCS in Utilities > Logs > Module Logs, the added "Plesk " prefix can be seen in the API request:
CONFIG_TEXT: <?xml version="1.0" encoding="UTF-8"?><packet version="22.214.171.124">
<!-- Copyright 1999-2016. Parallels IP Holdings GmbH. -->
<name>Plesk 1 Additional Website</name>
The bug in Plesk module for WHMCS EXTWHMCS-45 which is planned to be fixed in future module updates.
Until the bug is fixed, use the following steps as a workaround:
Go to Service Plans > Hosting Plans > Add an Add-on and create addon None in Plesk with empty limits.
Log into WHMCS.
Go to Setup > Products/Services > Configurable Options > Plesk <Addon name>.
Open the option configuration menu:
Add the None option to the list: