DNS records are not added to DNS server during domain creation

Symptoms

• Domain was successfully created in Plesk, but DNS zone was not created in DNS server.
• DNS records were modified for example.com at Domains > example.com > DNS Settings, but DNS zone was not changed in DNS server.
• When Plesk debug mode is enabled below error can be found in C:\Program Files (x86)\Plesk\admin\logs\php_error.log

  CONFIG_TEXT: [2018-03-13 16:28:06] DEBUG [util_exec] [5aa7fc169f881] Starting: dnsmng --update --zone-name=example.com --without-reverse, stdin:
  [2018-03-13 16:28:06] PHP Fatal error: Uncaught Exception: Unable to execute application: Unable to start ("C:\Program Files (x86)\Plesk\/admin/bin/dnsmng" --update "--zone-name=example.com" --without-reverse)<br> at Plesk impersonation(PipeServer::ServerThread::simpleRunAs line 700)<br> at (zif_plesk_exec line 874) in C:\Program Files (x86)\Plesk\admin\plib\common_func.php:148

• In C:\Program Files (x86)\Plesk\admin\bin there are DNSMng.exe and empty dnsmng files.

Cause

Empty file dnsmng file is used. This file should not exist in C:\Program Files (x86)\Plesk\admin\bin.

Resolution

1. Log in to the server via RDP
2. Remove empty C:\Program Files (x86)\Plesk\admin\bin\dnsmng file.