Mail forwarding does not work on Plesk server if email address was created without password

Dinara Aspembitova

Updated July 17, 2021 19:07

Plesk for Linux kb: fixed kb: bug ABT: Group A

Applicable to:

Plesk for Linux

Symptoms

Mailbox is enabled for email account, however password was not set, therefore there is no link to log into WebMail:
Mailbox john.doe@example.com was created with unchecked Access to the Customer Panel option:
Emails are not delivered to the mailbox john.doe@example.com with the following error in /var/log/maillog:
CONFIG_TEXT: dovecot_authdb_plesk[5239]: No such user 'john.doe@example.com' in mail authorization database
Forwarding from john.doe@example.com is not working with the following error in /var/log/maillog:
CONFIG_TEXT: postfix/pipe[54766]: to=<john.doe@example.com>, relay=plesk_virtual, delay=0.3, delays=0.27/0/0/0.03, dsn=4.2.1, status=deferred (Message can not be delivered at this time )

Cause

Product issue:

#PPPM-8076 "It is no longer possible to create mail accounts without a password by clearing the “Access to the Customer Panel” checkbox during mail account creation."
Fixed in:
- Plesk Obsidian 27 October 2020

Resolution

Please consider updating your server:

How to install Plesk updates

Workaround

If update is not possible for some reason you may try the following

workaround

Log into Plesk;
Go to Plesk > Domains > example.com > Email Addresses > john.doe@example.com;
Either disable mailbox for this account or specify the password for it:

Note: With disabled mailbox only email forwarding will be working on the account.

Additional information

Email cannot be delivered: No such user in mail authorization database

Comments

2 comments

jitendra Desai February 11, 2020 08:59

This is the mail system at host mail.awsconsultant.in.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                   The mail system

<dj@webzworld.in>: host aspmx.l.google.com[74.125.24.27] said: 550-5.7.28
    [68.183.84.82       1] Our system has detected an unusual rate of
    550-5.7.28 unsolicited mail originating from your IP address. To protect
    our 550-5.7.28 users from spam, mail sent from your IP address has been
    blocked. 550-5.7.28 Please visit 550-5.7.28
    https://support.google.com/mail/?p=UnsolicitedIPError to review our 550
    5.7.28 Bulk Email Senders Guidelines. a5si1630763pjv.104 - gsmtp (in reply
    to end of DATA command)

Reporting-MTA: dns; mail.awsconsultant.in
X-Postfix-Queue-ID: 316E570
X-Postfix-Sender: rfc822; info@computeramc.in
Arrival-Date: Tue, 11 Feb 2020 08:47:04 +0000 (UTC)

Final-Recipient: rfc822; dj@webzworld.in
Original-Recipient: rfc822;dj@webzworld.in
Action: failed
Status: 5.7.28
Remote-MTA: dns; aspmx.l.google.com
Diagnostic-Code: smtp; 550-5.7.28 [68.183.84.82       1] Our system has
    detected an unusual rate of 550-5.7.28 unsolicited mail originating from
    your IP address. To protect our 550-5.7.28 users from spam, mail sent from
    your IP address has been blocked. 550-5.7.28 Please visit 550-5.7.28
    https://support.google.com/mail/?p=UnsolicitedIPError to review our 550
    5.7.28 Bulk Email Senders Guidelines. a5si1630763pjv.104 - gsmtp

Getting this error with all outgoing email

0

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Maxim Krasikov March 03, 2020 08:15

Hi @jitendra Desai,

According to the provided bounce email, the server IP address was identified and blacklisted as a source of Spam.
Please find the troubleshooting steps in the article below:
An IP address of a Plesk mail server got blacklisted. How to troubleshoot?

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