Applicable to:
- Plesk for Windows
Symptoms
-
The following error is shown in Plesk UI when creating a mailbox:
PLESK_ERROR: SOAP failed. No additional info
Or:
PLESK_ERROR: Unable to update the mail account properties:mailmng failed:
SOAP ERROR: GetDomainInfo() failed: Error code 0x803d0010. Error
message: There was an error communicating with the endpoint -
Following entries in
%plesk_dir%admin\logs\php_error.log
:CONFIG_TEXT: ERR [panel] mailmng failed: SOAP failed. No additional info
at (SmarterMail::checkResult line 185)
at Get maxLetterSize via svcServerAdmin Web Service(SmarterMail::SMProvider::maxLetterSize line 431)
at execute console command --get-max-letter-size(vconsoleapp::start line 100)
at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\mailmng.exe" --get-max-letter-size(vconsoleapp::run line 117) -
The same error is shown in Event Viewer > Applications ans Services Logs;
-
Error when accessing Mail Server Settings in Tools & Settings:
PLESK_INFO: Operation Failed
The operation you were performing failed. You can retry the operation with our without changing its parameters.
-
Mail sending/receiving doesn't work;
-
SmarterMail is used as a mail server;
Cause
SmarterMail essential services are stopped.
Resolution
- Log into Plesk;
- Go to Tools & Settings > Services Management;
- Start SmarterMail Service:
-
Connect to the server via RDP;
-
Open Start menu > Services and start SmarterMail Service and SmarterMail Web Server services:
Or over command line:
- Open cmd.exe;
- Run the command below to start the service:
C:\> net start SMWebSvr
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