- Plesk Onyx for Windows
Unable to create a mailbox with the error message below:
PLESK_ERROR: SOAP failed. No additional info
PLESK_ERROR: Unable to update the mail account properties:mailmng failed:
SOAP ERROR: GetDomainInfo() failed: Error code 0x803d0010. Error
message: There was an error communicating with the endpoint
- SmarterMail is used as a mail server.
The following entries can be found in
CONFIG_TEXT: ERR [panel] mailmng failed: SOAP failed. No additional info
at (SmarterMail::checkResult line 185)
at Get maxLetterSize via svcServerAdmin Web Service(SmarterMail::SMProvider::maxLetterSize line 431)
at execute console command --get-max-letter-size(vconsoleapp::start line 100)
at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\mailmng.exe" --get-max-letter-size(vconsoleapp::run line 117)
The same error is shown in Event Viewer > Applications and Services Logs.
In an attempt to access Tools & Settings > Mail Server Settings the following is shown:
PLESK_INFO: Operation Failed
The operation you were performing failed. You can retry the operation with our without changing its parameters.
It is not possible to send or receive mail.
SmarterMail service is in the stopped state.
- Log into Plesk.
- Go to Tools & Settings > Services Management.
- Start SmarterMail Service by pressing the highlighted button as on the screenshot below:
Log into the server via RDP.
Press the combination [Win+R] buttons.
services.mscand press the Enter button:
- Find and start the SmarterMail Service: