How to create additional user for accessing reseller account in Plesk?

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    David

    Hi, how can we create another user for a reseller, not a single subscription.

    We have a reseller with a few dozens of domains, and they have one single user to access plesk, but they´d like to add another user that can help manage all their subscriptions from one single account, is this possible?

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    Ivan Postnikov

    Hello David,

    To create an additional user for a reseller to manage all reseller's subscriptions just follow these steps:

    1. Go to Resellers > reseller's name/customer's name > Subscriptions tab > example.com > Users tab > Create User Account: (you can use any subscription that belongs to reseller)

    2. Fill all required details and choose Owner as a User role

    3. Check that "Access to subscriptions" option is set to All.

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    Gilberto

    Hello, I made this, but after this  I have a new Subscription User and not a Reseller User. Thanks in advice

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    Ivan Postnikov

    Hello @Gilberto

    Please, make sure the User role "Owner" was chosen. 

    I have checked on a test server that steps from above should help to achieve the goal.

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    Jonas Ibsen

    This does not do what you would expect it to do.... Please vote for the real feature here: https://plesk.uservoice.com/forums/184549-feature-suggestions/suggestions/39025144

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