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Mail is not working on a Plesk for Windows server with MailEnable: Error connecting to mail server

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Kuzma Ivanov
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Plesk for Windows kb: technical

Applicable to:

  • Plesk for Windows

Symptoms

  • When logging in to an email account, the operation fails with the error:

    PLESK_INFO: Error connecting to mail server

  • A PHP script fails to send an email with the error message:

    PLESK_INFO: SMTP ERROR: Failed to connect to server: No connection could be made because the target machine actively refused it. (10061)
    SMTP connect() failed.

Cause

Not all MailEnable services are running.

Resolution

  1. Log in to Plesk.

  2. Go to Tools & Settings > Services Management and start all MailEnable services.


    Screenshot_2021-08-26_at_21-27-56_Services_-_Plesk_Obsidian_18_0_37.png

Comments

4 comments

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  • Avatar
    Greg Lusienski

    Did not help.

    0
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  • Avatar
    Artyom Baranov

    @Greg Lusienski,

    Hello! As I can see, you have already created a ticket for Plesk technical support.

    I believe they will find the solution for the issue you have faced with. 

    -1
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  • Avatar
    Greg Lusienski

    Having the Same Problem right after setting the spam Filter to 3 in server and turning all the filter on in horde just to be lock out.  I was able to get my mail back after turning the filters in horde.  What wast can turn on filter to get ride of spame.

     

    0
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  • Avatar
    Ivan Postnikov

    @Greg,

    Thank you for sharing you using experience, it might be useful for other Pleskians.

    0
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