Applicable to:
- Plesk for Windows
Symptoms
-
The Backup Manager at Plesk > Tools & Settings cannot be opened with the following error message:
PLESK_ERROR: PleskPMMResponseException: Failed to parse response.
Reason: Failed to read data from stream
Process output: file: C:\Program Files (x86)\Parallels\Plesk\admin\plib\backup\protocol\PMMConnector.php line: 840 -
The command below fails with an error:
C:\> plesk sbin pmmcli --get-tasks-list Backup
ImportError: No module named libxml2 -
The PYTHONHOME variable has a path different from
%plesk_dir%Python
:C:\> set | findstr PYTHONHOME
PYTHONHOME= C:\Python
Cause
The PYTHONHOME variable is set incorrectly.
Resolution
-
Connect to the Plesk server via RDP.
-
Start Control Panel at Windows Start > All Programs.
-
In Control Panel click System > Advanced system setting, > Environment Variables....
-
In the System variables windows double-click the PYTHONHOME variable and change the Variable value to
%plesk_dir%Python
. -
Click OK.
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