- Plesk Onyx for Windows
Unable to access Plesk:
CONFIG_TEXT: ERROR: Exception: Unable to get administrator password: The system cannot find the file specified. (Error code 2) at Unable to connect to pipe \.\pipe\P_ab48a59c-36d9-4378-8347-ecec8efd221d<br> at (Con::ClientOverlappedPipe::create line 503)<br> at getPassword('pwd')(PleskSrvClient::getPassword line 208)<br> at (zif_get_admin_password line 260)
Additionally, an exception has occurred while trying to report this error: Zend_Exception
No entry is registered for key 'translate' (Helper.php:68)
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Unable to start Plesk Management service in Start > Plesk Service Monitor:
CONFIG_TEXT: Windows could not start the Plesk Management Service service on Local Computer.
Error 1053: The service did not respond to the start or control request in a timely fashion.
unable to open Start > Plesk Service Monitor:
CONFIG_TEXT: This program can't start because libmariadb.dll is missing from your computer. Try reinstalling the program to fix this problem.
In Start > Event Viewer, the following error can be seen:
CONFIG_TEXT: Faulting application name: plesksrv.exe, version: 220.127.116.11, time stamp: 0x5a2e4c72
Faulting module name: libmariadb.dll, version: 6.3.9600.18233, time stamp: 0x56bb4e1d
Exception code: 0xc0000135
Fault offset: 0x0009d3c2
Faulting process id: 0x49bc
Faulting application start time: 0x01d39e90a675f5b6
Faulting application path: C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrv.exe
Faulting module path: libmariadb.dll
Report Id: e43a588d-0a83-11e8-80ed-0050569a4fe6
Faulting package full name:
Faulting package-relative application ID:
%plesk_bin%\libmariadb.dll or the entire directory %plesk_bin% is not updated or is missing.
Connect to the server using RDP.
plesk-service-node-utilities.msifrom http://autoinstall-win.plesk.com according to installed Plesk version. For example for Plesk 17.5:
Create a temporary folder and unpack downloaded MSI package:
C:\> mkdir C:\plesk_tmp
C:\> msiexec /a plesk-service-node-utilities.msi /qb TARGETDIR=C:\plesk_tmp
Back up original
%plesk_bin%\libmariadb.dll(if it exists) and replace it:
C:\> copy "%plesk_bin%\libmariadb.dll" "%plesk_bin%\libmariadb.dll_backup"
C:\> copy "C:\plesk_tmp\Program Files\Parallels\Plesk\admin\bin\libmariadb.dll" "%plesk_bin%\libmariadb.dll"