On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Plesk Backup Manager warning: Some of the files in the remote storage are not shown in the list

Follow

Comments

2 comments

  • Avatar
    Senol Sonek

    There is only one hidden file (.quota) on our remote server. Why Plesk checks hidden files on the remote storage? Our remote FTP provider need to have that file for limitation reasons. You should fix this with next update. Plesk should not see hidden files and check their naming convention...

    0
    Comment actions Permalink
  • Avatar
    Alexandr Redikultsev (Edited )

    Hi, @Senol Sonek.

    As of now, Plesk is checking hidden files and folders on the remove FTP storage, and if you think that this behavior should be changed, please submit a request for changing this functionality our uservoice portal: https://plesk.uservoice.com/forums/184549-feature-suggestions

    As an alternative, I suggest creating a folder on remove FTP storage to store the backups. For example, if backups are stored on ftp://1.1.1.1/folder/ now and there is a .quota file there, create ftp://1.1.1.1/folder/folder1/ and configure Plesk to store backups there.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Have more questions? Submit a request