Let's Encrypt fails on Plesk for Linux: Missed domain names failed to pass validation: webmail.example.com

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    Rhein Web

    not working. mail service is deactivated. webmail service is deactivated. ssl only on domain. still error about missing webmail.* subdomain

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    Ivan Postnikov

    Hello @Rhein,

    Seems that there might be some inconsistency which required deeper investigation.

    Please, consider creating a request to Plesk Technical Support if Plesk key was bought directly from us or request to our partner if the key was purchased from them.

    https://support.plesk.com/hc/en-us/articles/213953025-How-to-get-support-directly-from-Plesk-

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    Dana Schwartz

    Option II does not work - still get error email every day.

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    Dana Schwartz

    I can't submit my own trouble ticket as it requires some kind of Plesk key.  I am an end user.

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    Ivan Postnikov

    Hello @Dana,

    In that case, you need to contact the server owner. They'll be able to submit a request to us or to our partner.

    This is required because full server access is required for the investigation.

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    Mikhail Krivoshein

    I think I might have a similar problem on one of my hosts with Plesk Obsidian. Will monitor the situation and if it repeats will raise a support ticket.

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    Julian Bonpland Mignaquy

    Mikhail Krivoshein please make sure that all the symptoms in this article match your scenario. If the issue persists please open a support ticket with us.

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    Alexander Schibalsky

    Same symptoms on subdomains

    We host multiple subdomains (main-domain and dns is hosted on foreign server)

    On certificate installation we only checked to secure default domain subdomain.domain.tld. (Hosting setting shows use non www-Domain)

    Checkmark on www and webmail was not set during registration process. Certificate was created successfully.

    One day later certificate manager in plesk tries to validate www.subdomain.domain.tld and webmail.subdomain.domain.tld (if webmail is activated). It seems certificate is ordered with www and webmail even if checkmark is set to NO. We tried to revoke certifikate and ordered again. Same problem.

    Any ideas?

    Plesk Obsidian
    Version 18.0.23 Update #4, last updated on Feb 11, 2020 03:50 AM
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    Maxim Krasikov

    Hi @Alexander Schibalsky,

    Please contact Plesk support directly for the assistance: 

    https://support.plesk.com/hc/en-us/requests/new

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