Applicable to:
- Plesk for Linux
Symptoms
-
Notifications with error sent after Plesk Premium Antivirus update:
PLESK_INFO: ERROR: Dr.Web (R) Updater: cannot send HUP signal to daemon (pid=, error=No such process)
-
Tools & Settings > Services Management >Plesk Premium Antivirus is stopped.
Cause
"dwebd" process is stopped.
Resolution
Via SSH
-
Connect to the server via SSH.
-
Start the service:
# service drwebd start
Via Plesk
-
In Tools & Settings > Services Management > press the Start button at the right side of the Plesk Premium Antivirus.
In case the issue persists, remove corresponding folders and reinstall the extension:
-
Connect to the server via SSH.
-
Remove the following directory:
# mv /var/drweb ~/
-
Reinstall Plesk Premium Antivirus using Plesk Installer:
# plesk installer remove plesk --components drweb
# plesk installer add plesk --components drweb
Comments
2 comments
Hi Alexander,
Every day I get by email this message from Cron Daemon
Subject : Cron <root@vpsXXXXX> test -x /usr/sbin/anacron || ( cd / && run-parts --report /etc/cron.daily )
Body :
/etc/cron.daily/drweb-update:
ERROR: Dr.Web Updater: can not send HUP signal to Dr.Web daemon (pid=15745, error=No such process) !
See Dr.Web Updater log file for details.
run-parts: /etc/cron.daily/drweb-update exited with return code 60
do you have any ideas how to solve it?
Thanks
@Viacheslav M
Hello!
Usually, it is enough to start the "drwebd" service with command:
# service drwebd start
In case, service won't start, check the log files in the following directory:
/var/drweb/log/*
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