Plesk for Linux
kb: technical
ABT: Group A
Applicable to:
- Plesk for Linux
Symptoms
Notifications with error are sent after Plesk Premium Antivirus update:
PLESK_INFO: ERROR: Dr.Web (R) Updater: cannot send HUP signal to daemon (pid=, error=No such process)
Cause
Tools & Settings > Services Management >Plesk Premium Antivirus is stopped.
Resolution
Via Plesk
-
In Tools & Settings > Services Management > press the Start button at the right side of the Plesk Premium Antivirus.
Via SSH
-
Connect to the server via SSH.
-
Start the service:
# service drwebd start
In case the issue persists, remove corresponding folders and reinstall the extension:
-
Connect to the server via SSH.
-
Remove the following directory:
# mv /var/drweb ~/
-
Reinstall Plesk Premium Antivirus using Plesk Installer:
# plesk installer remove plesk --components drweb
# plesk installer add plesk --components drweb
Comments
4 comments
Hi Alexander,
Every day I get by email this message from Cron Daemon
Subject : Cron <root@vpsXXXXX> test -x /usr/sbin/anacron || ( cd / && run-parts --report /etc/cron.daily )
Body :
/etc/cron.daily/drweb-update:
ERROR: Dr.Web Updater: can not send HUP signal to Dr.Web daemon (pid=15745, error=No such process) !
See Dr.Web Updater log file for details.
run-parts: /etc/cron.daily/drweb-update exited with return code 60
do you have any ideas how to solve it?
Thanks
@Viacheslav M
Hello!
Usually, it is enough to start the "drwebd" service with command:
# service drwebd start
In case, service won't start, check the log files in the following directory:
/var/drweb/log/*
I get these emails every morning. When I check, the service is running.
It's a fresh install and also runs Plesk Email Security + ClamAV sooo.... Is this even needed? Why does it keep failing to find any process running when it is?
Chris Mish
This is required additional investigation, is it possible to submit a request to Plesk support?
Please sign in to leave a comment.