Unable to access Acronis Backup extension in Plesk: An error has occurred. Please try again later or contact support

Follow

Comments

8 comments

  • Avatar
    Bas Donjacour

    I dont have the AmsRegisterHelper in the files, how to retrieve that file?

     

    0
    Comment actions Permalink
  • Avatar
    Julian Bonpland Mignaquy

    Hi Bas Donjacour please open a support ticket with us so we can troubleshoot why you don't have the file: https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-

    0
    Comment actions Permalink
  • Avatar
    Benjamin Baume

    This didn't solve the problem for me.

    1
    Comment actions Permalink
  • Avatar
    Mark Priest

    I have a similar issue.

    Acronis won't start.

    Cannot enable backup. Please try again later or enable backup from the backup console.

    If I click on Go To Back Up Console I just get a log in but I have no log in details! 

    How are you actually supposed to use this!

    0
    Comment actions Permalink
  • Avatar
    Stefan Yakubov

    Hello, Mark Priest

    In this case you may want to restore the acronis password using the "Forgot password" feature:

    https://account.acronis.com/#/auth/login

     

    Note, that in case that'll not help, it will be needed to reach acronis in regards to this question.

    0
    Comment actions Permalink
  • Avatar
    Mark Priest

    I can log in there, but it says I don't have any products and if I try and add the license key from PLESK it says it's invalid.

    I think I'll just delete the service and cancel the subscription. I shouldn't have to waste hours of my time getting something so simple to work!

    0
    Comment actions Permalink
  • Avatar
    Mark Priest

    I think I may have resolved it.

    I unistalled the extension and then reinstalled it.

    Upon opening the extension I was met with a registration screen which I didn't get last time.

     

    Although I did get this error

     

    • Failed to connect to host "62.138.203.213" via port 44445.
    • There are non-critical issues caused by the maintenance in the cloud or the firewall restrictions. These issues do not affect the backup functionality. Please check your firewall settings.
    0
    Comment actions Permalink
  • Avatar
    Stefan Yakubov

    Hello, Mark Priest

    Glad it is resolved for you. You can test the connectivity with the mentioned port using the next command:

    # nc -v 62.138.203.213 -v 44445

    If it is blocked, use this one to trace on which hop the connection is blocked:

    # tracepath -p 44445 62.138.203.213

    Or this one in case "tracepath" is not installed:

    # traceroute -T -p 44445 62.138.203.213

     

     

    0
    Comment actions Permalink

Please sign in to leave a comment.

Have more questions? Submit a request