Applicable to:
- Plesk for Linux
Symptoms
The following error occurs on attempt to start a migration from cPanel to Plesk:
PLESK_ERROR: Failed to perform action: Fetch data from source cPanel
Cause: Failed to connect to the the source server 'cpanel' (203.0.113.2) at '203.0.113.2' by SSH as 'example.com': Incompatible ssh peer (no acceptable kex algorithm)
That is a critical error, migration was stopped.
Cause
SSH ciphers are misconfigured on the source server.
Resolution
- Connect to the source server via SSH.
- Open
/etc/ssh/sshd_config
file in text editor and add the following directives:CONFIG_TEXT: Ciphers aes256-gcm@openssh.com,aes128-gcm@openssh.com,aes256-ctr,aes128-ctr
MACs hmac-sha2-512-etm@openssh.com,hmac-sha2-256-etm@openssh.com,umac-128-etm@openssh.com,hmac-sha2-512,hmac-sha2-256,hmac-ripemd160,hmac-sha1
KexAlgorithms diffie-hellman-group-exchange-sha256,diffie-hellman-group14-sha1,diffie-hellman-group-exchange-sha1 -
Reload
sshd
service:# service sshd reload
- Start the migration again.
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