Starting on October 19, 2021, we will enable single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
To be prepared for this change and to avoid the need to register during your next ticket submission after the change, we encourage you to create an account here before October 19 using the same email address as your current Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account. You will continue to use ZenDesk authentication until we switch over to single-sign-on on October 19th.

Why a full subscription backup with a note Part of server backup is shown at Domains > > Backup Manager?




  • Avatar
    Bram Tops

    This only seems to be the case when the backup is done locally on the server. When storing the backups on a remote server (FTP) nothing is being show in Domains > > Backup Manager.

    Backup/restore from Tools & Settings > Backup Manager works fine, even for specific subscriptions.

    (Regardless of subscription or plan permissions regarding backups.)

    Plesk version 17.8.11 Update #61, linux/VPS.


    Comment actions Permalink
  • Avatar
    Alisa Kasyanova

    @Bram Tops
    You are right, FTP backup parts are not shown per domain. FTP backups in Plesk are considered as "personal", which means that only the owner of the backup can restore it. So if the full server backup was made by the administrator, only the administrator can restore it.

    Comment actions Permalink

Please sign in to leave a comment.

Have more questions? Submit a request