Unable to access Magicspam: Exception command /usr/local/psa/admin/sbin/modules/magicspam/license_manager is not executable

Created:

2016-12-12 03:45:48 UTC

Modified:

2017-08-18 17:13:32 UTC

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Unable to access Magicspam: Exception command /usr/local/psa/admin/sbin/modules/magicspam/license_manager is not executable

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

  1. Debian-based operating system is on a server.

  2. On attempt to access MagicSpam Embedded Protection extension in Plesk the following error occurs:

    ERROR: Exception command /usr/local/psa/admin/sbin/modules/magicspam/license_manager is not executable
  3. During an installation of the extension the following error appears in /var/log/plesk/panel.log :

    DEBUG [extension/magicspam] Starting: /opt/psa/admin/bin/modules/magicspam/post-install-real.sh  'precise'
    DEBUG [extension/magicspam] Finished in 0.01142s, Error code: 1, stdout: Failed to identify underlying package manager - both rpm and dpkg are installed
    , stderr:

Or

    DEBUG [extension/magicspam] Finished in 0.01734s, Error code: 1, stdout: Failed to identify underlying package manager

Cause

Both rpm and dpkg package managers are installed on the server.

Resolution

Remove unnecessary Package manager from the server:

# dpkg --remove rpm
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