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Unable to start migration: Failed to connect to target Plesk server by Plesk API Plesk error 1006 Access to API is disabled

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Mikhail Shport
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Plesk Onyx for Linux kb: technical ext: migrator ABT: Group B

Applicable to:

  • Plesk Onyx for Linux

Symptoms

  • Unable to start migration:

    CONFIG_TEXT: Failed to connect to target Plesk server by Plesk API: Plesk error [1006]: Access to API is disabled for 203.0.113.2

  • Cannot access Plesk on the target server via HTTPS. Error in Google Chrome:

    CONFIG_TEXT: ERR_CONNECTION_TIMED_OUT

Cause

8443 TCP port is closed on the target server.

Resolution

  1. Allow connection to 8443 TCP port on the target server:

    1. Connect to the server via SSH ;
    2. Run the following command to open port in iptables :

    # iptables -I INPUT 1 -p tcp --dport 8443 -j ACCEPT

  2. Make sure that connection is possible from the target server on 8443 port locally and remotely. For example:

    # telnet example.com 8443
    Trying 203.0.113.3...
    Connected to 203.0.113.3.
    Escape character is '^]'.

Note: If the above instructions did not help and the port is still inaccessible, it means it is blocked on a higher level. Contact your service provider to find what blocks the access.

Additional information

#213916665 Migration to Plesk 12.5 fails: Access to API is disabled

Comments

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    Websavers Inc

    This error is also received if you've blocked access to the API using the following in the panel.ini:

    [api] allowedIPs = {ip}

    Or if you have admin logins restricted by IP.

    It *also* provides this error when using the migration manager if the local server IP hasn't been allowed in both of those places.

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