Unable to install Plesk license on Onyx: The license key is intended only for use with Plesk operating inside the following virtual environments

Created:

2016-12-12 03:43:16 UTC

Modified:

2017-08-19 03:09:05 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Unable to install Plesk license on Onyx: The license key is intended only for use with Plesk operating inside the following virtual environments

Applicable to:

  • Plesk Onyx for Linux

Note: This article has the reference to the issue with the fix available:

  • #PPPM-5075 "Plesk installed on a Xen virtual machine incorrectly detected the environment as a physical server."
    Fixed in:
Please consider updating your server:

Symptoms

The following error is shown when attempting to open Plesk Onyx interface or update a license key:

Error: The license key is invalid. In order to use Plesk, you need to obtain and install a new valid license key.
The license key is intended only for use with Plesk operating inside the following virtual environments: Virtuozzo containers, VMWare, Microsoft Hyper-V, Xen, KVM, Virtuozzo Server, LXC, Docker.

Plesk detects the platform as dedicated as per KB122762 :

#/usr/local/psa/bin/sw-engine-pleskrun info.php
...
'platform' => 'dedicated',

But server virtualization is detected as xen :

# virt-what
xen

# dmesg | grep -i xen
Command line: console=hvc0 xencons=tty0 root=/dev/xvda1 ro
Xen: 0000000000000000 - 00000000000a0000 (usable)
Xen: 00000000000a0000 - 0000000000100000 (reserved)
Xen: 0000000000100000 - 0000000200000000 (usable)
#1 [00059ec000 - 0005a1d000] XEN PAGETABLES ==> [00059ec000 - 0005a1d000]
#5 [00049e9000 - 00059ec000] XEN START INFO ==> [00049e9000 - 00059ec000]
Booting paravirtualized kernel on Xen
Xen version: 4.6.3-2.el6 (preserve-AD)
Xen: using vcpu_info placement
Kernel command line: console=hvc0 xencons=tty0 root=/dev/xvda1 ro
Xen: using vcpuop timer interface
installing Xen timer for CPU 0
installing Xen timer for CPU 1
installing Xen timer for CPU 2
installing Xen timer for CPU 3
xen_balloon: Initialising balloon driver.
Switching to clocksource xen
XENBUS: Device with no driver: device/vbd/51713
XENBUS: Device with no driver: device/vbd/51714
XENBUS: Device with no driver: device/vif/0
Initialising Xen virtual ethernet driver.

Cause

This is a bug in Plesk with ID #PPPM-5075 , which is fixed in Plesk Onyx MU#4:

https://docs.plesk.com/release-notes/17.0/change-log/

Resolution

Update the Plesk installation to the latest version.

Additional information

For similar error with different symptoms, visit:

#213400389 The license key is intended only for use with Plesk operating inside the following virtual environments

Have more questions? Submit a request
Please sign in to leave a comment.