2016-12-12 03:43:02 UTC
2017-08-17 03:09:11 UTCApplicable to:
- Plesk 12.5 for Linux
- Plesk Onyx for Linux
Note: This article has the reference to the issue with the fix available:
-
#PPPM-5114
"Mailbox size was reported incorrectly if the directory storing the mailbox data was stored on a partition with a specific file system (e.g. xfs)."
Fixed in:- Plesk Onyx Update 6 14 November 2016 (Linux)
Symptoms
The usage of mailbox space differs between Plesk and mailbox directory on a server.
In Plesk > Subscriptions > example.com > Mail tab mail Usage shows 100MB.
But on the server the mailbox directory size is:
# du -sch /var/qmail/mailnames/example.com
350M /var/qmail/mailnames/example.com
350M total
Refreshing mail usage by clicking Refresh Usage Stats at Plesk > Subscriptions > example.com > "Mail" tab does not solve the issue.
Cause
This is Plesk bug with ID # PPPM-5114 that is planned to be fixed in future Plesk updates.
Resolution
Workaround for only Plesk Onyx
-
Backup
/usr/lib64/plesk-9.0/mail_mailbox_restore_backup:# cp /usr/lib64/plesk-9.0/mail_mailbox_restore /usr/lib64/plesk-9.0/mail_mailbox_restore_backup -
Download the custom fix
# wget https://support.plesk.com/hc/article_attachments/115004356825/mail_mailbox_restore.zip
# unzip mail_mailbox_restore.zip -
Replace unzipped fix:
# cp mail_mailbox_restore /usr/lib64/plesk-9.0/ -
Reconfigure mail:
# /usr/lib64/plesk-9.0/mail_restore -
Execute daily maitenance task:
# /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php MailUsage -
Refresh mailbox usage by clicking Refresh Usage Stats at Plesk > Subscriptions > "Mail" tab .
Hotfix for Plesk 12.5 on CentOS 7.
-
Download the fix for CentOS:
# mkdir /root/tmp
# wget -P /root/tmp https://support.plesk.com/hc/article_attachments/115004544529/mailbox-usage-pp12.5.30-cos7x64-postfix.tar.gz -
Extract the fix:
# tar -xvzf /root/tmp/mailbox-usage-pp12.5.30-cos7x64-postfix.tar.gz -
Back up original files:
# mv /usr/local/psa/admin/sbin/mailbox_usage /usr/local/psa/admin/sbin/mailbox_usage.bak
# mv /usr/local/psa/admin/sbin/mailmng-core /usr/local/psa/admin/sbin/mailmng-core.bak
# mv /usr/local/psa/handlers/hooks/check-quota /usr/local/psa/handlers/hooks/check-quota.bak
# mv /usr/lib64/plesk-9.0/mail_mailbox_restore /usr/lib64/plesk-9.0/mail_mailbox_restore.bak -
Replace the original files with fixed ones:
# cp /root/tmp/usr/lib64/plesk-9.0/mail_mailbox_restore /usr/local/psa/admin/sbin/mailbox_usage
# cp /root/tmp/usr/local/psa/admin/sbin/mailmng-core /usr/local/psa/admin/sbin/mailmng-core
# cp /root/tmp/usr/local/psa/handlers/hooks/check-quota /usr/local/psa/handlers/hooks/check-quota
# cp /root/tmp/usr/lib64/plesk-9.0/mail_mailbox_restore /usr/lib64/plesk-9.0/mail_mailbox_restore -
Run the Daily Maintenance script to recalculate mailbox usage:
# /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php MailUsage -
Refresh mailbox usage by clicking Refresh Usage Stats at Plesk > Subscriptions > "Mail" tab .
Hotfix for Plesk 12.5 on Debian 7.
-
Download the fix for Debian:
# wget -P /root/ https://support.plesk.com/hc/en-us/article_attachments/115002647765/PPPM-5114-debian.tar -
. Unpack the archive:
# tar -C /root/ -xvf
PPPM-5114-debian.tar -
Backup the original file:
# cp -a /opt/psa/admin/sbin/mailmng-server /opt/psa/admin/sbin/mailmng-server.`date +%F.%s`.backup -
Copy fixed file to the directory
/opt/psa/admin/sbin/replacing the original file:
# cp -a /root/mailmng-server /opt/psa/admin/sbin/
-
Set required ownership and permissions for the file:
# chown root:root /opt/psa/admin/sbin//mailmng-server
# chmod 0755 /opt/psa/admin/sbin//mailmng-server
# stat /opt/psa/admin/sbin/mailmng-server
File: '/opt/psa/admin/sbin/mailmng-server'
Size: 649592 Blocks: 1272 IO Block: 4096 regular file
Device: 5560b621h/1432401441d Inode: 145000 Links: 1
Access: (0750/-rwxr-x---) Uid: ( 0/ root) Gid: ( 0/ root) -
Run the Daily Maintenance script to recalculate mailbox usage:
# /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php MailUsage
- Refresh mailbox usage by clicking Refresh Usage Stats at Plesk > Subscriptions > "Mail" tab .