Migration from confixx failed: This domain name already exists without the 'www' prefix

Created:

2016-12-12 03:41:12 UTC

Modified:

2017-08-16 17:16:57 UTC

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Migration from confixx failed: This domain name already exists without the 'www' prefix

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

Migration from Confixx failed. The following error is shown:

 An error occurred during domain creation: unable to set domain name: Incorrect name www.example.com. This domain name already exists without the 'www' prefix.

Cause

It is not possible to create subdomain 'www' in Plesk

Resolution

This is an expected behavior that 'www' subdomain cannot be created in Plesk.

To workaround this, use any of the below 3 methods:

  1. Rename the subdomain on the source server

  2. Add a DNS record as alias of <domain> with value 'www. <domain> '. In Plesk interface it will look like:

alttext

When domain will be migrated, apply this defaults to target Plesk server in Tools and Settings > DNS Template > Apply DNS Template Changes

  1. If transferring of already existing A and AAAA records from source server is required, add the IP of the source server in Tools&Settings > DNS Template > Transfer Restrictions Template > Add address
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