Plesk Onyx is not loading after full installation

Created:

2016-12-12 03:40:56 UTC

Modified:

2017-08-08 13:31:05 UTC

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Plesk Onyx is not loading after full installation

Applicable to:

  • Plesk Onyx for Windows

Symptoms

  • Plesk Installer failed with the following error:

    Installing Microsoft Visual C++ 2008 Redistributable...
    Unable to install exe package 'C:\\ParallelsInstaller\\parallels\\PANEL-WIN_17.0.17\ hirdparty-msi-Windows-any-x86_64\\vcredist90_x86.exe' with error 1603(0x00000643). Output:

    ERROR: The installation of the package 'vcredist90_x86' failed with code 1603. (install: Installing Microsoft Visual C++ 2008 Redistributable...)
  • attempt to install vcredist90_x86.exe manually fails:

    Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.6161",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070002. assembly interface: IAssemblyCacheItem, function: Commit, component: {03329364-ED3E-3EF1-ACB0-C1E9F5282929}
  • The error below was found in C:\\Windows\\Logs\\CBS\\CBS.log :

    Failed to load the COMPONENTS hive from 'C:\\Windows\\System32\\config\\COMPONENTS' into registry key 'HKLM\\COMPONENTS'. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Failed to load component store [HRESULT = 0x800703f1 - ERROR_BADDB]

    and needed to be restored. Please try to restore the server from a valid backup if any exists.

Cause

C:\\Windows\\System32\\config\\COMPONENTS file has been corrupted.

Resolution

Restore the server from a valid backup if any exists.

Or

If it is a clean installation, the easiest way is to reinstall Windows Operating System and reinstall Plesk.

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