Filemanager not working

Created:

2016-12-12 03:40:46 UTC

Modified:

2017-08-08 13:45:40 UTC

0

Was this article helpful?


Have more questions?

Submit a request

Filemanager not working

Applicable to:

  • Plesk 12.5 for Linux
  • Plesk Onyx for Linux
  • Plesk Multi Server

Symptoms

  • It is not possible to do changes to the configuration of nginx, like enabling SSL. There is no error shown in Plesk, but the changes not applied.

No config files created under /etc/nginx/plesk.conf.d/vhosts

DEBUG [util_exec] Command "nginx-config -l /var/www/vhosts/system/example.com/conf/nginx.conf:/etc/nginx/plesk.conf.d/vhosts/example.com.conf" is filtered out, response: array (

'stderr' => '',

'stdout' => '',

'code' => '',

)

  • Plesk file manager is not working. The following error message can be found in the panel.log :

    ERR [panel] Plesk PermissionDeniedException: Symbolic links outside the webspace are not allowed /: Access to realpath denied: /var/www/vhosts/example.com/

  • Plesk Multiserver Extension is present, but disabled.

  • Plesk database contains the following:

    plesk db " select * from misc where param='disable_provisioning'"

    +----------------------+-------+| param | val |+----------------------+-------+| disable_provisioning | true |+----------------------+-------+

Cause

Misconfiguration of Plesk Multiserver caused by database inconsistency.

Resolution

  1. If Plesk Multiserver extension is disabled, update psa.misc table accordingly. Create backup of psa database first:

    plesk db dump > psa_backup.sqlplesk db "update misc set val='false' where param='disable_provisioning'"

Reconfigure affected domains

Have more questions? Submit a request
Please sign in to leave a comment.