It is not possible to access File Sharing tab under certain user: Internal error

Created:

2016-12-12 03:39:36 UTC

Modified:

2017-08-08 13:29:51 UTC

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It is not possible to access File Sharing tab under certain user: Internal error

Applicable to:

  • Plesk Onyx for Windows

Symptoms

  1. It is not possible to access File Sharing tab under certain user

    Internal error
  2. The following error in php_error.log :

    [2016-10-29 22:19:41] INFO [panel] Actual url: https://filesharing.example.com:443/files/private/admin/
    [2016-10-29 22:19:41] ERR [panel] File sharing list retrieval failed: sharing type=private, code=500, error=Internal Server Error

Cause

Brokenor incorrect secure links to files and folders for the user

Resolution

  1. Go to Home > Tools & Settings > File Sharing
  2. Regenerate secure links by disabling/enabling Generate secure links to files and folders option.
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