Unable to access Web Presence Builder websites: Access denied for user 'root'@'localhost'

Created:

2016-12-12 03:39:20 UTC

Modified:

2017-08-16 17:23:15 UTC

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Unable to access Web Presence Builder websites: Access denied for user 'root'@'localhost'

Applicable to:

  • Plesk 11.x for Linux

Symptoms

Unable to open all websites in Web Presence Builder Editor due to the following error:

Error: SQLSTATE[28000] [1045] Access denied for user 'root'@'localhost' (using password:NO)

Cause

Incorrect permissions for Web Presence Builder configuration file.

Resolution

Make sure that permissions for Web Presence Builder configuration file are correct as below:

# ls -la /usr/local/sb/config
-rw------- 1 psaadm root 365 Oct 10 23:28 /usr/local/sb/config
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