Plesk 12.5 shows 502 Bad Gateway while trying to download huge backup file

Created:

2016-11-28 10:14:35 UTC

Modified:

2017-08-08 13:42:44 UTC

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Plesk 12.5 shows 502 Bad Gateway while trying to download huge backup file

Applicable to:

  • Plesk 12.5 for Linux

Symptoms

When trying to download a backup file from Tools & Settings > Backup Manager bigger than ~600MB, Plesk shows 502 Bad gateway

Cause

Bug #PPPM-5298 , it will be fixed in future Plesk updates.

Resolution

As a workaround, disable opcache.fast_shutdown in /usr/local/psa/admin/conf/php.ini :

# grep opcache.fast_shutdown /usr/local/psa/admin/conf/php.ini
opcache.fast_shutdown=0
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